5bm Privacy Policy for Philippine Players

When you register and use 5bm, we collect certain personal information that is necessary to operate your account and deliver a safe, compliant gaming experience for Filipino players. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to confirm your identity and age. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your overall experience. All information collected is limited to what is genuinely needed for account management, regulatory compliance, and fraud prevention purposes.

The personal data we collect is used primarily to create and manage your 5bm account, verify your identity, process financial transactions, and provide access to our sports betting, live casino, and slot game offerings. We use your contact details to send you important account notifications, security alerts, and updates about platform changes that may affect your use of the service. Transaction data is retained to comply with applicable Philippine financial regulations and to resolve any payment disputes that may arise. Technical and behavioural data helps us detect suspicious activity, prevent unauthorised access, and continuously improve the performance and usability of the platform on mobile devices. We do not use your personal data to build advertising profiles or sell your information to third-party marketing companies. Any use of your data beyond the purposes listed here will only occur with your explicit consent or as required by applicable law in the Philippines.

5bm does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory inquiry, or law enforcement request under Philippine law — we will comply with such obligations while notifying you where permitted. If 5bm undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be informed of any material changes to how your data is handled. We do not share your data with other online gaming platforms or third-party advertisers. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

As a registered player on 5bm, you have the right to access the personal data we hold about you at any time by submitting a request through your account settings or by contacting our support team. You may also request corrections to any inaccurate or outdated information to ensure your account records remain current and correct. If you wish to close your account and request deletion of your personal data, we will process this in accordance with our data retention obligations under Philippine regulations, which may require us to retain certain records for a defined period. You have the right to object to or restrict certain types of data processing, particularly where processing is based on legitimate interests rather than a legal obligation. Where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. For any data-related requests or concerns, you are welcome to visit our FAQ page or reach out to our support team directly.

We implement industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your information. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable Philippine data protection requirements. Personal data is retained for as long as your account remains active and for a reasonable period thereafter to meet legal, regulatory, and dispute resolution obligations. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you have questions about how long specific types of data are kept, our FAQ page provides further guidance.

5bm reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, we will notify registered players via the platform or by email, and the updated policy will be published on this page with a revised effective date. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how your data is being handled. If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our support team using the email address listed in the footer of this page. You may also find answers to common privacy-related questions on our FAQ page, which is updated regularly to reflect the latest platform policies.